Water Utilities Australia delivers the highest standards of customer service and has a number of experienced staff to deal with regulators and attend to regulatory compliance matters. All day to day operations are managed by either employees or contractors within Australia, depending on the size and circumstances of the utility. Professional engineers are engaged, as required, to ensure all engineering work is properly and professionally performed. Where an additional capital investment is required to refresh owned assets or expand existing assets, planning approvals are obtained and work is performed by experienced contractors, mostly engaged from local communities to promote local employment.
In December 2016, Water Utilities Australia acquired two operating businesses, the Willunga Basin Water Company and the Lightsview ReWater Supply Company, both located in South Australia. Following this, in November 2017, Water Utilities Australia acquired Kooragang Water in New South Wales. Most recently in September 2019, Water Utilities Australia acquired AquaNet, also located in New South Wales.