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The supply of water for human needs, liveability, agriculture and industry is becoming more challenging as natural rainfall declines, the population in cities increases and liveability criteria are embraced in urban planning. Therefore, it is of paramount importance, and a core tenant of Water Utilities Australia’s ethics, that water supplies are increasingly more reliable and sustainable in the face of these challenges. Water Utilities Australia strives to make every part of its business environmentally, socially and economically sustainable. We do this by focusing on four key elements: People; Places; Products; and, Processes.

People

The individuals involved with Water Utilities Australia are of the utmost importance, whether they are employees, customers, contractors, or the communities in which they operate. Water Utilities Australia aims to treat all people honestly, with dignity and consideration for their safety.

Places

The importance of location encompasses both the physical environment and the communities that are impacted by our operations. Water Utilities Australia strives to ensure that these places are in a better position than they were before becoming a part of that place, be that economically or by reversing environmental harm.

Products

These are the services and materials we supply to our customers. Water Utilities Australia supplies these products reliably, safely, and with the quality expected by our customers and the community.

Processes

This incorporates the systems, policies, and procedures established across the Water Utilities Australia business, to ensure we exceed the expectations of society of being a good corporate citizen.

Sustainability Reporting

Water Utilities Australia has committed to producing an annual Sustainability Report. This report has been established to set the benchmark of Water Utilities Australia’s current sustainability practices. This will enable performance tracking over the coming years as the focus remains on continual improvement.

Water Utilities Australia supports the United Nation’s Sustainable Development Goals (SDGs) where possible throughout the business. The 17 SDGs were established at the United Nations Conference on Sustainable Development in 2012, replacing the Millennium Development Goals. The SDGs were established to address the challenges the world faces related to poverty, climate, inequality, health, economic development, environmental degradation, peace and justice. Water Utilities Australia’s progress in contributions towards meeting the 17 SDGs is published in WUA’s annual Sustainability Report.

Quality, Health and Safety, Environment

Water Utilities Australia is committed to implementing, maintaining and continually improving an integrated management system to improve our quality, health and safety and environmental performance for the benefit of our customers, our staff and the wider community.

Water Utilities Australia's integrated management system is third-party certified to the requirements of ISO9001, AS/NZS4801, and ISO14001.